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Margin Call PolicyMargin Call Policy

Should your total account position fall into negative you must immediately pay Variation Margin to bring it back into positive.



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Risk Disclosure Notice

This notice is provided to you in compliance with requirements laid down by the Financial Services Authority ("FSA") because you are proposing to undertake dealings in contracts for differences in the form of trades with a firm that is carrying on investment business as a bookmaker.

 

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Privacy StatementPrivacy Statement

At WorldSpreads, we are committed to protecting the privacy of our customers' information. We know that your financial information is personal.


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HazardResponsible Spread Trading Policy

We are committed to ensuring that our customers understand the risks involved in spread trading and by treating customers fairly we suggest the following ways to protect you from the negative effects of spread trading.


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scales_of_justice Treating Customers Fairly

WorldSpreads Ltd. has always embraced an ethic of fair and even-handed treatment of its customers in all respects, and all elements of its business and operations enshrine the TCF principles of the Financial Service Authority and the TCF culture required of all FSA regulated firms.



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Complaints Procedure

WorldSpreads was established to provide our clients with an unrivalled Spread Trading service, whilst we ensure that all clients are treated fairly we do realize that at times a client may be dissatisfied and may wish to raise an official complaint with our firm. We have therefore detailed below our complaints procedure for such unfortunate circumstances:

Step 1
Contact WorldSpreads with an attempt to find a resolution to your dispute.

Step 2
If you feel that your dispute has not been recognized and wish to take the matter further, please write or email a formal letter of complaint to our Compliance Officer at the above address.

Please detail as much as possible for our Compliance Officer to carry out a full investigation. This should include your full name, address, account number, times of telephone calls and as much information as possible regarding your dispute.

Step 3

Should you feel dissatisfied with the formal response received from our Compliance Officer, you have the right to refer this matter to the Financial Ombudsman’s Service (FOS). FOS leaflets are available upon request They provide an independent service for settling disputes between businesses providing financial services and their customers.Their contact details are as follows:

Post:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone:

Tel: 0845 080 1800

Switchboard: 020 7964 1000

International: +44 (0)20 7964 1000

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

 

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