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Treating Customers Fairly

Security

SecurityWorldSpreads Limited is a subsidiary of the WorldSpreads Group plc , and this Privacy Policy details the data processing practices carried out by WorldSpreads in respect of the information that we collect about you, from the point that you register with our company and use our services, either by way of telephone, on-line or at www.worldspreads.com.

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About WorldSpreads

WorldSpreads is a financial services company founded in 2000. It offers a range of services to retail clients, specifically Spread Trading and CFDs. The WorldSpreads head office is in Dublin, Ireland and it has European offices in London, Paris, Frankfurt, Stockholm, Copenhagen, Madrid and Edinburgh. In 2008 it opened its first Asian office in Kuala Lumpur, Malaysia. It has partnerships in Hungary, Greece, Poland, Slovenia, South America and South Africa. The company is publicly listed on the London-based Alternative Investment Market (AIM) and is regulated in the United Kingdom by the Financial Services Authority (FSA).

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Open A Live Account

Open A Live AccountUsing our online application and verification process, you can open an account in just a few minutes without the need to supply documentation.

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Margin Call PolicyMargin Call Policy

Should your total account position fall into negative you must immediately pay Variation Margin to bring it back into positive.



Read the policy

Treating Customers FairlyWorldSpreads Ltd. has always embraced an ethic of fair and even-handed treatment of its customers in all respects.  All elements of our business and operations enshrine the TCF principles of the Financial Service Authority and the TCF culture required of all FSA regulated firms.

 

It is important to us to be aware of any issues that our customers may have about our service both in its own right and relative to those available from other suppliers. Such issues may relate to:

  • The account opening process
  • The full and timely provision of information by telephone, web or in writing
  • The consistent and efficient delivery to you of our services whether by telephone
        or online
  • The clarity and completeness of the information provided in relation to our
        products and services
  • Where advice is offered, the suitability and clarity of any advice offered
  • Any aspect of our services where you may feel we are not delivering to the
        standard you would expect of us.

If you have any issues you would like to raise related to the above or to any other aspect of your relationship with WorldSpreads, we want to hear from you and endeavour to correct or improve any areas where we do not meet expectations we have raised.

To communicate any observation that you may have, we have a dedicated TCF Officer whom you can contact directly on tcf@worldspreads.com.