Contact Us

Please feel free to contact WorldSpreads by any of the following methods:

UK:

WorldSpreads Limited
3 Minster Court
London
EC3R 7DD
UK

Email:
enquiries@worldspreads.com

Phone:
UK:	020 7398 5220
International:	+44 20 7398 5220

Fax:
+44 20 7398 5101

Complaints Procedure

WorldSpreads was established to provide our clients with an unrivalled Spread Betting service, whilst we ensure that all clients are treated fairly we do realize that at times a client may be dissatisfied and may wish to raise an official complaint with our firm. We have therefore detailed below our complaints procedure for such unfortunate circumstances:

Step 1

Contact WorldSpreads with an attempt to find a resolution to your dispute, our contact details are above.

Step 2

If you feel that your dispute has not been recognized and wish to take the matter further, please write or email a formal letter of complaint to our Compliance Officer at the above address.

Please detail as much as possible for our Compliance Officer to carry out a full investigation. This should include your full name, address, account number, times of telephone calls and as much information as possible regarding your dispute.

Step 3

Should you feel dissatisfied with the formal response received from our Compliance Officer, you have the right to refer this matter to the Financial Ombudsman?s Service (FOS). FOS leaflets are available upon request They provide an independent service for settling disputes between businesses providing financial services and their customers.Their contact details are as follows:

Post:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone:

Tel:	0845 080 1800
Switchboard:	020 7964 1000
International:	+44 (0)20 7964 1000

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk