Contact Us

Please feel free to contact WorldSpreads by any of the following methods:

Post:

WorldSpreads Limited
Walmar House
296 Regent Street
London W1B 3AW
United Kingdom

Email:

enquiries@worldspreads.com

Telephone:

UK:	020 7291 9180
World:	00 44 20 7291 9180
Fax:	020 7291 9188
Dealing Desk:	020 7290 0550

Normal Opening times:

Monday to Friday 07:00 to 21.15 (UK time)

Complaints Procedure

WorldSpreads was established to provide our clients with an unrivalled Spread Betting service, whilst we ensure that all clients are treated fairly we do realize that at times a client may be dissatisfied and may wish to raise an official complaint with our firm. We have therefore detailed below our complaints procedure for such unfortunate circumstances:

Step 1

Contact WorldSpreads with an attempt to find a resolution to your dispute, our contact details are above.

Step 2

If you feel that your dispute has not been recognized and wish to take the matter further, please write or email a formal letter of complaint to our Compliance Officer at the above address.

Please detail as much as possible for our Compliance Officer to carry out a full investigation. This should include your full name, address, account number, times of telephone calls and as much information as possible regarding your dispute.

Step 3

Should you feel dissatisfied with the formal response received from our Compliance Officer, you have the right to refer this matter to the Financial Ombudsman’s Service (FOS). FOS leaflets are available upon request They provide an independent service for settling disputes between businesses providing financial services and their customers.Their contact details are as follows:

Post:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone:

Tel:	0845 080 1800
Switchboard:	020 7964 1000
International:	+44 (0)20 7964 1000

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

 

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enquiries@worldspreads.com, Phone: 020 7291 9180, International: +44 20 7291 9180

Risk Warning - Spread bets are margined products; it is possible to lose more than your initial margin deposit or credit allocation as well as any variation margin that you may be required to deposit from time to time. Therefore you should only speculate with money that you can afford to lose. Spread betting may not be suitable for all customers; therefore please ensure that you fully understand the risk involved and seek independent advice if necessary and prior to entering into such transactions. When spread betting with WorldSpreads you are merely betting on the outcome of a finance instrument, sporting or political event etc. and therefore do not take delivery of any underlying instrument, nor are you entitled to any dividends payable or any other benefits related to the same.Risk disclosure notice.

You should assume that WorldSpreads Limited telephone lines are recorded (although this is not guaranteed) and shall remain the exclusive property of WorldSpreads Limited, which constitutes as evidence of the instructions you have given and may be used for purposes by us, including as evidence in any dispute. You should keep a written timed and dated record of all dealings with WorldSpreads Limited. WorldSpreads Limited is bound by the Data Protection Act.